One call. Real human. Open ticket.
We're not a website that collects your info and disappears. We're a real team of fronters who pick up the phone, take your situation seriously, and either help directly or point you to the right free program.
Call free(833) 453-0508Mon–Fri 9am–6pm CT · Average wait under 3 minutes
From your call to real help.
What a fronter does.
A fronter is a real person on our team who picks up your call. They're trained on the federal and state programs we work with, the partner network we coordinate with, and how to spot urgent situations that need to be prioritized.
Their job is to listen first, ask the right questions, and open a ticket with enough detail that the right next step is obvious — whether that's us coordinating help directly or pointing you to a free program that fits.
Within 3 minutes during business hours. Mon–Fri 9am–6pm CT.
No script readers. Real conversation. Notes everything that matters into your ticket.
You get a reference number (e.g. CS-2026-XXXXXX). Your case is tracked end-to-end.
Help comes two ways.
We're honest about which kind fits you. Sometimes we're the right answer; sometimes a free government program is.
We help directly
When we have funding or partner relationships that fit your situation, we coordinate help directly. That can mean covering a portion of rent, a utility shutoff, an emergency grocery run, or connecting you with a partner organization for ongoing support.
Funded through corporate partnerships, donor contributions, and program revenue.
We refer to free programs
When a federal or 501(c)(3) program is the better fit, we tell you so. We connect you to the right hotline (211, LIHEAP, USDA, HUD, Healthcare.gov, etc.), walk you through what to ask, and follow up to make sure you got through.
See the full hotline directoryOn the call. In your ticket.
We respect your time. Most intake calls take 5–10 minutes total.
No bots, no IVR mazes, no outsourced call center. Real humans on real shifts.
You’ll receive a CS-2026-XXXXXX ticket ID by text or email so you can follow up.
We never sell your info. We share only what’s needed to help, with your consent.
Within 1–2 weeks: a personalized email or callback explaining the next step.
We’re not a credit check. We’re a team that wants to help families navigate hard moments.
Pick up the phone. We'll pick up too.
One free call, real conversation, real ticket. From there we work the problem with you.
Call free(833) 453-0508