Legal

Privacy Policy.

Last updated: 2026

This Privacy Policy describes how Collective Support, LLC (“we,” “us,” or “our”) collects, uses, and shares information when you use our website or apply for assistance.

1. Information We Collect

When you submit an application, we collect:

Contact information (name, email, phone, mailing address)
Household information (size, composition)
Employment and income information
Description of your situation and the type of assistance you're seeking
Documentation you provide (lease, bills, ID — only when requested)

We may automatically collect:

Browser type, device, and operating system
IP address (used for security and abuse prevention)
Pages visited on our site

2. How We Use Information

To review and respond to your application
To match you with appropriate assistance programs
To communicate with you about your application
To improve our services
To comply with legal obligations

3. How We Share Information

We do not sell or rent your personal information. We share information only:

With your consent — for example, when we refer you to a partner program with your permission.
With service providers who help us operate (email, database hosting). These providers are contractually required to protect your data.
For legal compliance — if required by law, court order, or government request.

4. SMS / Phone Communications

If you opt in to SMS or phone communications, message and data rates may apply. Reply STOP to opt out at any time.

5. Data Retention

We retain application data for 36 months after our last contact with you, then permanently delete it unless required by law to retain it longer.

6. Your Rights

You have the right to:

Access the information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of communications at any time

To exercise these rights, email privacy@collectivesupport.org.

7. California Residents (CCPA / CPRA)

California residents have additional rights under the CCPA and CPRA, including the right to know what personal information we collect and the right to delete personal information. We do not sell personal information.

8. Children

Our service is not directed to anyone under 18. We do not knowingly collect information from minors.

9. Security

We use industry-standard security measures to protect your information, including encryption in transit and at rest. No system is 100% secure, but we work hard to safeguard your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect any changes.

11. Contact

Questions? Email privacy@collectivesupport.org or call (833) 453-0508.